A. Payment methods
When placing an order in our e-shop, you have the following options for the payment.
- Direct Bank Transfer
You can pay your order by making a deposit in one of the following bank accounts of our company. When using this method, please type in the code (ID) of your order along with your name.
IBAN: GR97 0260 3590 0005 1020 0334 065
Beneficiary: Sarris Athanasios
- Cash on Delivery
For orders inside Greece there is the option to purchase the product via Cash On Delivery (COD). The payment is made to the postal company personel at the time you receive the order. The Cash On Delivery costs is 6.00 euro for Greece and is included in the final cost of the order (for orders weighing less than 3kg).
- Credit Card
Purchases made through e-aromatopoleion.gr can be made using a credit card, provided that lawful use. The cards that are accepted by the partner bank Eurobank are Visa, Visa Electron, Mastercard, Maestro, Diners and American Express all banks. The Company has adopted procedures that protect the personal data that users provide through the website. The user data is protected from any unauthorized access or disclosure, loss or misuse and alteration or destruction. The connection of users to the website is safe because all electronic transactions carried out in the e-banking website of the bank. This means that for any error or problem on payment, the sole responsibility lies on the bank and there the customer should contact in payment problems
B. Shipping costs and Delivery time
Shipment of goods is carried out by postal and the delivery time for Greece is 4-5 working days, while for the orders outside Greece is about 10 working days.
Shipping costs for orders within Greece are 3,00 euros for all payment methods. If payment method is Cash On Delivery there is an additional charge of 3,00 euro.
For overseas shipment the shippment is made by Hellenic Posts and the costs for registered mail is 13,00 € until 1kg for countries within the EU.
C. Order cancellation before delivery
The buyer has the right to cancel the order before the shipping of the product. To cancel the order, the buyer must contact the company via e-mail address and telephones that exists on our website.
The Company will accept cancellation and refund the buyer. If the product delivery process has begun and the product is on its way or has been delivered to the buyer, then the cancellation is considered as a Returning Order and conditions below shall apply.
D. Returning order
The buyer has the right to return for any reason the purchased product within 14 days based on the receipt date. A prerequisite for the validity of the withdrawal is that the product has not been used and is accompanied by all the necessary documents to prove the performed transaction.
At the same time, to facilitate the returning we recommend the communicating with the company.
The cost of the returning is paid by the purchaser, except for that case in which defects are detected in the product, so the costs borne by the Company.
In particular the conditions governing the return of a product are:
- The product must be returned within 14 days based on the receipt date.
- The packaging of the product must be in its original condition.
- The returned product must have not been used and suffered material damage.
- The returning costs are charged to the customer, except when the product is defective.
- In case where the product to be returned is received by the Company without charge shipping costs, the expenses are deducted from the recovered amount.
- The buyer must place inside the pack and all necessary documents by law in order to enable the cancellation of this sale.
In case in which the above conditions are not met, the product will not be received by the Company and will be returned to the sender with his same charge.
- With the return of the product the Company undertakes to replace the product with another new, if the original has been proven defective (replace).
- In the event that for any reason the product replacement (with another same or different) is not an option of the purchaser, he will be refunded with the amount of money spent on the canceled purchase. The way back is determined in consultation with the relevant department of the company.
- Since the possibility of withdrawal / return without justification may be exempt those products available from the company at special discount prices (bids) for a limited time. In this case the products bear a special mark, while excluding from the right of unjustified return indicated clearly the specific conditions that surround their disposal.
However right of return can not be ruled out and the buyer is entitled to return to the company in the event, during which found legal or material defects in delivered product.